![]() There you should see all the apps that were purchased and the amount. You’ll need to sign in and tap the Purchase History option. Select the Media and Purchases option, followed by the View Account option. You must go to Settings and tap your name at the top left. On the Purchase History, you can get info such as the date and amount of the charge. If you want more information on the purchase, you can always access the Purchase History. If you were charged when you didn’t purchase anything, maybe another family member made the purchase. Your payment info could be outdated, and the charge was never made. If you’re having an issue requesting a refund, make sure the payment went through. The more time that passes, the probability that the claim will be denied. Make sure that the refund is requested as soon as possible. Report a problem option in Apple App Store You’ll need to tap on the dropdown menu and choose Request a refund and the reason for the refund. You’ll see the exact steps you would if you signed in from a browser. Now you should be on Apple’s Report a problem page. Your iPad will ask you if you want to use your Apple ID info to sign in. Swipe down until you see the Report a Problem option and tap on it. When the Account window appears, tap on the Purchased option and tap on the app you wish to get a refund for. If you haven’t added a profile picture, you’ll only see the icon of a person. Once you have the App Store open, tap on your profile picture. The steps are still easy to follow, but it’s always great when you have more than one way to do something. The previous steps allowed you to request a refund by going to Apple’s Report a Problem page, but the following steps will guide you in requesting your refund using the App Store app. How to Request a Refund on the Apple Store Using Your iPad At this point, all you can do is wait for Apple to get back to you, and they should do so within a couple of days to tell you if the refund request has been approved. On the next page, you’ll need to choose what purchase you want to return and click the Submit option to finish things. Once you’ve completed the necessary information, click the blue next button to continue. Apple’s refund process on the Report a Problem page If you scroll all the way down, you may even see a message from Apple if you don’t have any purchases that are available for a refund. Below that option, there will be another dropdown menu where you must choose the reason for your refund. Once you’re in, click the dropdown menu for the option: What can we help you with? Choose the request a refund option. Once you’ve accessed the Report a Problem page, you must sign in with your Apple ID username and password or fingerprint. To start the refund process, you’ll need to go to Apple’s page that has been set up for this type of thing. How to Get a Refund on an App or In-App Purchase from the App Store
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